Click-To-Cancel: What You Need to Know

Click-To-Cancel: What You Need to Know

Overview

A law has gone into effect requiring online subscription-based services to offer a straightforward cancellation option. In compliance with this regulation, we have implemented a Click-To-Cancel feature within the member portal. Members can now access the cancellation link and take action to cancel their subscription while paying off their remaining term balance, or disable auto-renewal at the end of their contract. We haven’t advertised this new feature to your members. 

Cancellation Terms

Monthly Subscription Cancellations

Members paying monthly are required to pay off their full 12-month term balance upon cancellation.

  • Example: If a member subscribes with a monthly payment plan and cancels during the third month, they will be charged for the remaining 9 months upon cancellation.

Annual Subscription Cancellations

Members who have paid annually can cancel mid-term. However:

  • No refund will be issued.

  • No additional charge is applied upon cancellation.

  • The subscription status will be marked as cancelled, and the membership will not renew.

Notifications

Whenever a member cancels their subscription, we will notify your office via:

  • Email notifications

  • Activity Feed widget on your platform

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