Deep Dive: Text Notifications

Deep Dive: Text Notifications

HOW TO:
Enable/Disable text notifications for a specific member
Enable/Disable text notifications at the office level


Notifications a member may receive:
New Member Enrollment Confirmation
Member Added Confirmation
Plan Changed Confirmation
Plan Cancelled Confirmation
Payment Info Updated Confirmation
Payment Failed (will reattempt)
Payment Failed (delinquency)
Upcoming Annual Renewal Reminders


Other important information:

  1. Your member may opt out at any point by replying "STOP" to any notification they receive.
  2. VisionHQ adheres to all FCC regulations on SMS communication

    • Related Articles

    • How to: Enable/Disable Text (SMS) Notifications for a Member

      NOTE: This article covers how to enable/disable text notifications for a member. To disable text notifications for all members at the office level, click here. From your Dashboard: Click Members Select a member Click Edit next to Member info ...

    • How to: Enable/Disable Text (SMS) Notifications for the entire Office

      NOTE: This article covers how to enable/disable text notifications for all members. To disable text notifications for a member on their Member Detail page, click here. Click on Settings on the bottom left menu option: Click Manage Click Profile & ...

    • Deep Dive: Disputes

      This is a long article. If you have only one takeaway, know that we will help guide you through the process. This article is intended to help you understand the process, so you are armed with the information and can better explain it to your patient. ...

    • Deep Dive: Logos

      It's amazing how complicated a logo can be, isn't it? What file format? What size? Should we do black-and-white or color? What does CMYK even mean? Is it legal to transfer vector files in all 50 states? Let's simplify Generally speaking, a ...

    • Deep Dive: Logos

      Generally speaking, a horizontally oriented color logo in PNG or JPEG format will typically work best on the web. It's not a law, it's a generalization based on aesthetic preference. If you have a logo at all, chances are "real good" you have it in ...