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How Contracts Work When a Patient Wants to Cancel
Regardless of how your members choose to pay, (whether monthly or annually) they are locked into a 12 month contract or term. By their enrollment, patients are automatically agreeing to our Terms & Conditions which bring them into this 12 month ...
Customize Your Patient Sign-up Page
You now have the ability to personalize your Patient Sign-up Page with your branded colors and a selection of images. This feature allows you to create a professional and cohesive look that aligns with your brand identity. This is the page we ...
What if my patient doesn't have an email address?
Hard to believe in the 21st century, but we see it every day. The system requires an email address for every member account. The system does not require a valid email address, but a valid one will be needed if the member wishes to have access to ...
How to Handle Delinquent Accounts
When a member's account is delinquent it means that they have failed to pay their membership plan balance. This usually happens when a member has been paying monthly and stops making the monthly payments prior to their 12 month term being fulfilled. ...
Tracking membership payments and treatments
5 Best Practices to Track Treatment and Payment With your Vision Membership Plan The key to tracking membership plan treatmentsand payments is separating the two. Fees paid for membership plans should be posted in a dummy patient account, once a ...