What does it mean when a member's status is "Delinquent"?
When a member payment fails all of the automatic retries while in "Late" status, their account becomes Delinquent. Both you and the member are notified by email when the account becomes Delinquent, and you are responsible for collections at this point.
Once an account becomes Delinquent, the member's subscription is automatically canceled, and they must re-enroll in your plan to be in Active status again. Simply paying the balance due will not bring the account back to good standing.
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What does it mean when a member's status is "Late"?
When a member misses a scheduled payment, the account is flagged as "Late". Both you and that member are notified by email that the payment failed, and the member is provided a unique link to submit updated payment information. The payment will be ...
How to Handle Delinquent Accounts
When a member's account is delinquent it means that they have failed to pay their membership plan balance. This usually happens when a member has been paying monthly and stops making the monthly payments prior to their 12 month term being fulfilled. ...
Member Statuses
In your Member List, the badges next to each member's name denote their current status. The color and the text tell you the full story: - Green means this member currently has an active membership. The text may read “ACTIVE” or “PAID IN OFFICE”. - ...
Resolving a Member account
If a member is unable to make the regularly-scheduled monthly payments on their membership, their account may go delinquent. This means the member has an outstanding balance on their membership plan, and we have been unable to collect through the ...
How to: Charge a member manually
Locate the member's account Select “Charge member” Type the amount Select a reason from the dropdown Add a brief description to appear in their ledger Type your full name in the box Click the blue button * - You may need to click the "View Account ...